Returns & Refund Policy

At Desqo, once your order is placed, you will receive a confirmation via WhatsApp or email, notifying you that our fulfillment team has successfully received your order. We are committed to keeping you informed every step of the way, ensuring a smooth and efficient process from order to delivery. Shipping fees are non-refundable in case of returns.

At Desqo, we assist our clients with every step of the process for international shipments. However, our listed prices do not include shipping outside of the UAE. To receive a shipping quote, please contact our team and provide details about the items you're interested in. The final shipping cost will be determined based on the size, weight, and value of the goods being shipped.

At Desqo, we generally do not offer exchanges. However, please note that the following items are not eligible for return or refund, unless they are faulty or do not match their description. 1. Products that have been opened, assembled, or are in good condition at the time of delivery. 2. Products returned more than 24 hours after delivery. 3. Products that are not in their original condition. 4. Products that have been used, damaged, or altered from their original state. 5. Products damaged due to misuse or showing signs of wear and tear, even if within the warranty period. We appreciate your understanding and cooperation in following these guidelines to ensure a smooth process.

At Desqo, we strive to ensure your satisfaction with every purchase. However, once an order is placed, our processes are set in motion, and we are unable to offer refunds. Additionally, once your order has been delivered, installed, and accepted by the receiving person, the item is non-refundable. Items will not be returned based on personal likes or dislikes if the product is completely fine. To avoid any issues, please carefully review the product description and measure your space to ensure the item fits, even if you believe it will. We kindly ask that you thoroughly inspect all items before the delivery team departs to ensure everything is in order.

At Desqo, we are committed to providing high-quality furniture. Any defects or damages must be reported within 24 hours of receiving the item, and all claims are subject to inspection and approval. Please note that natural materials, including wood, marble, travertine, and concrete terrazzo, have unique variations and imperfections, which are not considered defects. As foreign wood adjusts to our climate, it may shift in size or develop cracks, which is a natural process and not a defect. These characteristics serve as a beautiful reminder of the organic nature of these materials.

We would like to inform our valued customers that the product images displayed online may feature items crafted from natural wood or veneer. Please note that each product is individually handcrafted upon receiving an order, and as such, variations in wood grain and color are natural. While we make every effort to maintain consistency in quality and appearance, the unique characteristics of natural wood—including differences in grain patterns, texture, and color—may result in slight variations between the product you receive and the images shown online. Additionally, factors such as lighting conditions and screen settings may influence the perceived color of the product. We appreciate your understanding that these natural variations enhance the uniqueness and beauty of each piece of furniture.