Privacy Policy

At Desqo Furniture ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Desqo.ae (the "Site") or make use of our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

By accessing or using Desqo.ae, you agree to the terms of this Privacy Policy.

Personal Information We Collect

When you interact with the Site, we collect various types of personal information. This may include:

Device Information

  • Purpose of collection: To ensure the Site functions properly on your device and to perform analytics to enhance user experience.
  • Source of collection: Automatically collected when you visit the Site using technologies like cookies, log files, web beacons, tags, and pixels.
  • Personal information collected: Web browser version, IP address, time zone, cookie data, the sites or products viewed, search terms, and how you interact with the Site.

Order Information

  • Purpose of collection: To process your purchase, fulfill your orders, communicate with you, manage shipping, and provide necessary billing information.
  • Source of collection: Collected directly from you during the checkout process.
  • Personal information collected: Name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.

How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill your orders, including processing payments, arranging shipping, and providing invoices and order confirmations.
  • Communicate with you regarding your order, promotions, or updates.
  • Screen for potential risks or fraudulent activity.
  • Provide targeted advertising and marketing communications in line with your preferences.

Sharing Your Personal Information

We share your personal information with third-party service providers to help us deliver our services. This includes:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify handles your personal information here: Shopify Privacy Policy.
  • Google Analytics: To help us understand how users interact with our Site, we use Google Analytics. You can learn more about how Google handles personal information here: Google Privacy Policy.
  • We may also share your personal information to comply with applicable laws or respond to lawful requests such as subpoenas or court orders.

Behavioural Advertising

We may use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. This is based on your activity on our Site, and may include information shared with our advertising partners.

You can opt out of targeted advertising:

Additionally, you can opt out of some of these services via the Digital Advertising Alliance’s opt-out portal.

Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. If you place an order through the Site, we will keep your information for our records unless you request its deletion.

Automated Decision-Making

If you are a resident of the European Economic Area (EEA), you have the right to object to any processing of your personal data based solely on automated decision-making (including profiling) if such processing has a legal impact or significantly affects you.

At Desqo, we do not engage in fully automated decision-making processes that have any legal or significant effects on our customers.

However, our payment processor, Shopify, uses limited automated decision-making as a fraud prevention measure. This process does not have any legal or significant impact on you, and its sole purpose is to ensure the security of transactions on our Site.

Shopify’s automated fraud prevention services include:

  • Temporary blacklisting of IP addresses associated with repeated failed transactions. This blacklist typically lasts a few hours.
  • Temporary blacklisting of credit cards linked to blacklisted IP addresses. This blacklist may persist for a few days.

Your Rights

For EEA Residents (GDPR): If you are a resident of the European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR) regarding your Personal Information. These include the right to:

  • Access the Personal Information we hold about you.
  • Port your Personal Information to a new service.
  • Correct, update, or erase your Personal Information.

If you wish to exercise these rights, please contact us via the information provided.

Your Personal Information will initially be processed in Ireland before being transferred outside of Europe, including to Canada and the United States for storage and further processing. For more information on how these data transfers comply with the GDPR, please refer to Shopify’s GDPR Whitepaper.

For California Residents (CCPA): If you are a resident of California, the California Consumer Privacy Act (CCPA) grants you the right to:

  • Access the Personal Information we hold about you (also known as the Right to Know).
  • Request your Personal Information to be corrected, updated, or erased.
  • Request the portability of your Personal Information to another service.

To exercise these rights, or if you wish to designate an authorized agent to submit requests on your behalf, please contact us using the details provided above.

Cookies

Cookies are small data files that are downloaded to your computer or device when you visit our website. At Desqo, we use various types of cookies, including functional, performance, advertising, and social media or content cookies, to enhance your browsing experience.

Cookies help by remembering your actions and preferences—such as your login details and region selection—so you don’t need to re-enter this information when you return to the site or navigate between pages. They also provide valuable insights into how visitors interact with the website, such as whether it’s their first visit or if they are returning users.

By using cookies, we aim to create a smoother, more personalized browsing experience while gathering information that helps us improve the site’s performance and functionality.

Use of Delivered Product Images

When we deliver and set up our furniture items in your home, you agree that Desqo may take photos of the delivered product(s) for use on our social media channels, website and other marketing materials. These photos will focus solely on the furniture items themselves and will not include any personal details, such as your face, name, or private areas of your home unless you provide explicit permission.

If you prefer that your items not be photographed or shared, simply let our delivery team know at the time of delivery.

Changes


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Do Not Track

Please be aware that, as there is currently no standardized industry approach to responding to "Do Not Track" (DNT) signals, we do not modify our data collection or usage practices when we detect a DNT signal from your browser.

Changes to Our Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, or for operational, legal, or regulatory reasons. Any updates will be posted on this page, so please check back regularly to stay informed.

Contact Us

If you have any questions or need assistance, feel free to reach out during our business hours, Monday to Saturday from 9:00 AM to 5:00 PM (GMT+4).