Refund policy

Every Desqo piece is made to order in our Sharjah workshop, in the size, fabric and finish chosen for your order. This policy explains cancellations, damage, refunds and our warranty.

Cancelling your order

You can cancel free of charge within 24 hours of placing your order. After 24 hours, production of your piece has started and the order can no longer be cancelled.

Change-of-mind returns

Because each piece is made for your order, we can't accept returns for a change of mind once production has started. Not sure about a size, fabric or finish? Message us before you order and we will help you check.

Damaged, defective or incorrect items

Please check your piece once our team has assembled it. If anything is damaged, defective or not what you ordered, report it within 72 hours of delivery with photos or a video, and we will repair, replace, alter or remake it free of charge.

Refunds

Approved refunds go back to your original payment method and usually reach your account within 5–7 working days, depending on your bank. The 3% card processing fee charged by the payment provider is not refundable; the rest of the amount is refunded in full.

2-year warranty

Every Desqo piece comes with a 2-year structural warranty from your delivery date. It covers the frame, joints and manufacturing defects under normal home use. It does not cover normal wear and tear, scratches, stains or damage from everyday use, misuse or accidents, indoor furniture used outdoors, or repairs made by anyone other than Desqo. Full details are on our Warranty & Returns page.

Contact us

WhatsApp or call +971 56 247 7515, or email care@desqo.ae with your order number. We are available Monday to Saturday, 9am – 6pm.

Last updated: 26 September 2026